service

Service Overview

Response and Competence. No company can be all things to all people. The Service division of Western Allied has chosen to concentrate on the two areas that our customers tell us are most important to them: prompt response with competent personnel. These objectives apply to both field and office.

Our Services

    • Preventive maintenance and full coverage of HVAC equipment and systems
    • Annual Service on HVAC equipment and systems
    • Industrial/Manufacturing process chiller service. Warranty contractor for several manufacturers.
    • Retrofit and replacement of HVAC equipment and systems, including controls and building automation systems
    • Full DDC capability, including installation, maintenance, off-site monitoring and adjustment services via internet and telephone modem
    • Repair of HVAC equipment, ductwork and piping. Equipment includes chillers, boilers, pumps, packaged units, split systems, air handling units, vane axial fans, etc
    • Thermal energy storage system analysis, repair, re-commissioning, and renovation
    • Indoor air quality, Ventilation, and Filtration analysis and improvement. Extensive experience with UVC light applications for bacteria and odor control.
    • EPA & SCAQMD refrigerant leak-compliance testing
    • Design engineering of HVAC equipment and systems in conjunction with construction or retrofit contracts
    • Tenant Improvement and addition of thermostats and control zones in existing buildings
    • Construction of HVAC systems for new and existing buildings
    • Process piping, supply and exhaust system design, and construction for the electronic chip, wafer, plastics, polystyrene, pharmaceutical, and food industries

People

Our people enjoy their careers. Our extremely low turnover in both field and office personnel results in a company culture that emphasizes a sense of urgency and supports our people when prompt decisions must be made.

We are one of the very few remaining mechanical contractors that still regularly perform all mechanical functions (service, piping, sheet metal fabrication and installation, controls and engineering) “in house”, rather than being forced to rely on subcontractors. This permits us to respond faster in urgent situations, and allows us greater control over the finished result that we provide.

We have operated a dedicated service department at the same address since 1960. The service department offers full DDC system installation, maintenance, off-site monitoring and adjustment services.

The basic ingredient in any service company’s performance is the technicians that actually maintain, diagnose, and repair the systems for which we have responsibility. This is obvious, and for this reason, all service companies claim to have good technicians. Western Allied has earned, and works on a continuous basis to maintain, a reputation for doing only quality work with fully qualified technicians.

We do not employ people to merely “change filters”; you do not get full value for your money if the technician who changes the filters is not capable of noticing and diagnosing problems during the preventive maintenance call. We invite you to compare the training program that our people undergo with any in Southern California.

The following is a good synopsis of the first five years (the apprenticeship period) in a technician’s professional life:

• Over 10,000 hours of on-the-job training

• Over 1,100 hours of classroom technical training

• Ongoing miscellaneous training classes in such areas as EPA, OSHA, Cal-OSHA, and SCAQMD compliance. This covers subjects as diverse as hazardous material handling; asbestos identification and notification procedures; and EPA HVAC documentation requirements

• Operation of DDC systems common in our area

After successful completion of the apprenticeship program, an apprentice becomes a journeyman. Typical annual training for a journeyman consists of:

• Refresher or additional detail courses in various basic technical areas.

• Product-specific courses put on by various manufacturers, such as classes in Carrier chillers, Trane rooftop units, or Honeywell controls.

• Regulatory and other compliance-related update classes (the substantial changes in refrigerant management requirements, for example, have made a class in this area a regular occurrence).

Some of this training is at our people’s expense; much of it is at the company’s expense. We have found that, over any reasonable period of time, the cost of employee training is less than the costs associated with having unqualified personnel represent Western Allied. We benefit directly from our recognized reputation for technician training, since there is usually a waiting list of technicians wishing to join our staff.

Our informed customers consider technician qualifications to be critical in their selection of an air conditioning service contractor.

Why Choose Us.

Western Allied Corporation has been an industry leader in HVAC for over 55 years. Headquartered in Santa Fe Springs, CA, Western Allied is owned and operated by the industry’s most highly trained and qualifed personnel. Our facilities include in-house sheet metal and piping fabrication as well as proficiencies in stainless steel, black iron, galvanized, copper, PVC and other piping systems. We have a long and successful history of direct digital control (DDC) installation and support. We were the frst mechanical contractor to achieve LonWorks System Integrator status in Southern California.

Our mission is to foster a culture of knowledge, trust, and dependability within our company and implement those principles in our valued customer relationships. In addition, we strive to provide exceptional service through design, installation, and maintenance of HVAC systems.

Each of the partners at Western Allied is the head of a project team. Each team works with the company’s clients in order to see a project from inception to completion. This means that each team is responsible for; conceptual design, estimating, project management and project closeout and turnover. We feel that this structure is advantageous because it provides our clients with consistent points of contact throughout a project and ensures that an owner of Western Allied has direct involvement in and oversight of every project that the company is involved with.

CONSTRUCTION

We have been building HVAC systems for over 55 years. Nobody does it better.

SERVICE

Great technicians and by far the highest ratio of degreed engineers to field techs in the industry.

CONTROLS

The leader in both generic and integrated LonWorks & BACnet controls in Southern California.

RETROFIT & REPLACEMENT

An art as much as it is a science. Proven engineering judgment produces value by expertly blending old with new.